Features
CRM & Communication
Open a customer record to see previous purchases, emails and WhatsApp messages. Your team can review the conversation and respond with that context.
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Without Flowsist
- Customer history scattered across mailboxes and phones
- WhatsApp running on an employee's private phone
- “Who replied to this customer last?”
- Typing master data from signatures by hand
With Flowsist
- Purchases, emails and chats in one customer file
- Official WhatsApp Business inbox for the whole team
- Timeline shows every conversation chronologically
- AI extracts customer data from free text
Customer profiles with purchase history
Addresses, VAT ID, billing and shipping address, every watch purchased, total revenue and notes – the complete customer file, linked to every invoice.
CRM dashboard
Top customers by revenue and orders, average order value, newest customers – you see immediately where your business comes from.
Email timeline via Microsoft 365
Flowsist connects your O365 mailboxes – shared ones included – and shows the complete email history per customer chronologically in the customer file. No forwarding, no searching.
WhatsApp Business inbox
Customer chats via the official WhatsApp Business API: incoming messages are automatically matched to the right customer, images and documents land in the file. Within the 24-hour window you reply freely, afterwards with templates – fully compliant.
AI reply suggestions
For email and WhatsApp, AI suggests replies based on the conversation and purchase history. Your team reviews and edits these reply drafts before sending them.
Customer data from free text
Paste a signature, business card or chat message – AI extracts name, address and phone number and creates the customer correctly structured.
CRM & Communication
Every conversation in the customer file
WhatsApp via the official Business API, emails from your Microsoft 365 mailboxes – chronologically attached to the customer. AI suggests replies, your team approves.
Book a demoIllustrative view with example data.
Gladly! Would Thursday at 2 pm suit you for a viewing? I will set the watch aside for you until then.
Frequently asked questions
Where do the conversations in the customer file come from?
Emails are read via your connected Microsoft 365 mailboxes and matched to the customer by address. WhatsApp messages flow through the official WhatsApp Business API straight into the inbox – media included.
Is the WhatsApp integration official?
Yes, Flowsist uses Meta's official WhatsApp Business Cloud API – with a verified business account, templates outside the 24-hour window and proper delivery status display.
Does the AI contact customers on its own?
AI creates reply drafts that your team reviews, edits and sends. These drafts are not sent independently. Separately, the WhatsApp sales channel can publish watch highlights on an optional weekly schedule.
See Flowsist with your own watches.
In a personal demo we walk you through the entire flow – from sourcing to the accountant export.